Privacy Policy

1. Information we collect

Depending on your relationship with us and the services you use, we may process:

• Contact information: your name, phone number, WhatsApp profile name, and email address, where provided.
• Reminder information: relevant document types and expiry dates, vehicle details, registration or insurance renewal dates, and traffic fine details needed to provide the requested reminders.
• Communications: messages and attachments you send to our business, our replies, message identifiers, timestamps, and delivery or read status where available.
• Preferences: records of your permission to receive messages, reminder preferences, and opt-out or deletion requests.
• Technical information: IP addresses, browser or device details, requested pages, and security or error logs generated when you use our website.

Information comes from you, our business records, authorized personnel who manage those records, and WhatsApp/Meta when you communicate with our business. We do not obtain automatic access to government records simply because you use this service, or to your unrelated private WhatsApp conversations.

Please do not send full Emirates ID or passport numbers, payment card numbers, bank account numbers, passwords, or other sensitive identifiers through WhatsApp. Where supporting documents are necessary, contact us for an appropriate submission method.

2. How we use information

• Schedule and send reminders and service updates you have agreed to receive.
• Respond to questions, correct records, and provide support.
• Manage relevant customer, employee, vehicle, and document records.
• Maintain messaging preferences and prevent further reminders after an opt-out.
• Protect our systems, investigate errors or misuse, and comply with applicable legal obligations.

Where required by applicable law, we obtain consent before processing your information. Other processing may be necessary to perform an agreement with you, meet a legal obligation, or rely on another ground permitted by applicable law. Receiving a reminder does not mean that a fine has been paid or a document has been renewed.

3. WhatsApp messages and your choices

We use the WhatsApp Business Platform (API) to send and receive business messages. We send proactive reminders only after receiving your permission. Providing a phone number or viewing this policy does not, by itself, constitute permission to receive messages.

You can stop WhatsApp reminders at any time by replying STOP, sending another clear request to stop, or contacting us using the details below. We will honor your request and stop further reminders. You may also block our number in WhatsApp.

Withdrawing messaging permission does not automatically delete underlying business records or affect processing already lawfully completed. If necessary, we may contact you through another appropriate channel about contractual or legal matters. To request deletion, follow Section 7.

4. Who receives information

We share information only as needed for the purposes described in this policy, including with:

• Authorized staff: personnel who manage reminders, relevant business records, or support requests.
• WhatsApp/Meta: to transmit and process business messages through the WhatsApp Business Platform.
• Vercel: to host this website and process technical request data needed to deliver and protect it. Hosting this policy page does not, by itself, mean Vercel stores our reminder database.
• Other service providers, where used: providers that host our application or database, support our WhatsApp integration, or maintain the systems needed to operate the reminder service.
• Authorities or professional advisers: where disclosure is required by applicable law or necessary to establish, exercise, or defend legal claims.

We do not sell personal information or share it with third parties for their independent advertising. Service providers may also process certain information under their own privacy policies. See WhatsApp's Privacy Policy and Vercel's Privacy Policy.

5. International processing and security

Our providers may process information outside the United Arab Emirates. Where applicable law requires safeguards for international transfers, we use the required safeguards.

We use reasonable technical and organizational measures to protect information, including restricting access to authorized personnel and protecting account credentials. No transmission or storage system is completely secure. Messages received by our business may be accessed by authorized staff and processed within our business systems.

6. How long we retain information

We keep information only for as long as needed to provide the service, maintain necessary business records, comply with applicable retention requirements, or resolve disputes. Retention depends on the record type, the purpose for keeping it, and applicable legal obligations. Information no longer needed is deleted or anonymized.

We may retain a limited opt-out record to respect your messaging preferences. Backup copies may remain until the applicable backup cycle expires, with access restricted.

Reminder records are normally kept while the related business relationship and reminder service remain active. Message and technical logs are kept for as long as reasonably needed for support, security, and legal obligations; backup copies follow the applicable backup cycle. Contact us for information about the period applicable to a particular record.

7. Your rights and data deletion

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, withdraw consent, and request other available privacy rights, including restrictions on processing or a copy of your data. You may also raise a complaint with the relevant data protection authority.

To request deletion of information held through our app or WhatsApp integration:

1. Email privacy-reddiaond@nazmulh.me with the subject Data Deletion Request, or send that request to our business WhatsApp number below.
2. Provide the phone number used with our service, including the country code, and identify the information you want deleted.
3. We may verify your identity using proportionate steps before processing the request. Do not send identity document copies unless we arrange a suitable method.

We will respond within the period required by applicable law and explain the outcome. Where information must be retained for a legal obligation or legal claim, we will explain the applicable limitation and restrict its use to that purpose. Deleting reminder information may prevent us from providing the related service.

A request to us covers information controlled by our business. It does not delete your WhatsApp account or information independently controlled by WhatsApp/Meta or other providers.

8. Cookies and website information

This privacy-policy page does not include advertising trackers, analytics scripts, or cookies set by our page code. Our hosting provider may process technical request and security information as described above. If we introduce additional tracking technologies or expand this website, we will update the relevant notice and obtain consent where required.

9. Children

This service is intended for business administration and is not directed to children. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and address it.

10. Changes to this policy

We may update this policy to reflect changes in our service, practices, or applicable requirements. The revised version will be published on this page with an updated date. We will provide additional notice or seek consent for material changes where required.

11. Contact us